Terms & Conditions – Pkoak.com
1. Introduction
Welcome to Pkoak.com, operated by Pkoak Shop LLC.
By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.
Company Information:
Business Name: Pkoak Shop LLC
Address: 1266 Green Meadows Dr, Lexington, North Carolina 27292, United States
Email: [email protected]
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday
2. Account and Order Acceptance
- Orders are subject to acceptance and availability.
- After placing an order, you will receive a confirmation email.
- We reserve the right to refuse or cancel any order due to stock unavailability, suspected fraud, incorrect pricing, or other reasons.
- You must provide accurate, complete, and current account and shipping information.
3. Pricing and Payment
- All prices are in USD and include applicable taxes where indicated.
- Payments are securely processed via our payment gateways.
- By placing an order, you authorize us to charge your selected payment method.
- Any errors in pricing or product descriptions may result in order cancellation or adjustment.
4. Shipping and Delivery
We process and ship orders within 1 business day after payment confirmation.
Shipping is available only to the 48 contiguous United States.
Customers are responsible for providing correct shipping addresses.
Standard Shipping:
| Shipping Method |
Handling Time |
Transit Time |
Cost |
| Standard Shipping |
1 Business Day |
2–4 Business Days |
$6.99 |
Carriers: UPS or FedEx Ground (depending on availability).
Shipping delays may occur due to natural disasters, severe weather, holidays, or other circumstances beyond our control.
For full details, see our Shipping Policy.
5. Returns and Refunds
Please refer to our Return & Refund Policy for full information.
Key points:
- Returns must be requested within 30 days of delivery.
- Products must be unused, unworn, and in original packaging.
- Refunds are processed within 14 days after receiving returned items.
- Certain items (final sale, personalized) may not be eligible for return.
6. Intellectual Property
- All content on Pkoak.com (images, designs, text, logos) is owned by Pkoak Shop LLC or its licensors.
- Customers may not reproduce, distribute, or resell any content without explicit written permission.
- Purchasing a product does not transfer intellectual property rights.
7. Customer Responsibilities
- Ensure accurate account and shipping information.
- Review product details, sizing, and descriptions before ordering.
- Comply with all local laws and regulations when using purchased products.
8. Limitation of Liability
- Pkoak.com is not liable for indirect, incidental, or consequential damages.
- Slight variations in color, print, or size may occur due to production processes.
- We are not responsible for shipping delays beyond our control.
- Our maximum liability is limited to the purchase price of the product.
9. Privacy and Data Protection
Your personal data is processed according to our Privacy Policy.
- We collect information for order fulfillment, customer service, and legal compliance.
- We do not sell personal information to third parties.
- Customers can request access, correction, or deletion of personal data.
10. Cookies and Tracking
We use cookies and tracking technologies for website functionality, analytics, and marketing.
By using our website, you consent to cookies.
For more information, see our Cookie Policy.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of the State of North Carolina, USA.
- Any dispute arising from these Terms or your use of our website shall be resolved first through negotiation.
- If unresolved, disputes may be brought before the courts of North Carolina.
12. Changes to Terms
- We may update these Terms at any time.
- Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated Terms.
13. Contact Information
For questions or concerns regarding these Terms:
Email: [email protected]
Address: 1266 Green Meadows Dr, Lexington, North Carolina 27292, United States
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Friday