Shipping Policy
Order Processing Time
- We process orders within 1 business day after the payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Shipping Methods, Delivery Times & Costs
We offer Standard Shipping within the 48 contiguous United States.
| Shipping Method |
Handling Time |
Transit Time |
Cost |
| Standard Shipping |
1 Business Day |
2–4 Business Days |
$6.99 |
Carriers: Shipments are typically delivered by UPS or FedEx Ground, depending on your location and availability.
Shipping Restrictions
To maintain accurate expectations, please note:
We do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- International destinations (outside the 48 contiguous U.S.)
Orders placed with shipping addresses outside our service area will be automatically canceled and refunded.
Order Tracking
- Once your order has shipped, you will receive a tracking number sent to your email.
- Tracking may take up to 24 hours to update depending on the carrier.
Shipping Time Disclaimer
Delivery times are estimates provided by our carriers.
Delays may occur due to:
- Severe weather
- Natural disasters
- Carrier delays
- Public holidays
- High-volume periods (Black Friday, holiday season)
We are not responsible for delays caused by factors outside our control.
Incorrect Address
- Please ensure your shipping address is correct.
- We cannot reroute packages once they have shipped.
- If the address provided is incorrect and the order is returned to us, we will contact you to arrange reshipment (additional fees may apply).
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of delivery.
- We will work with the carrier to resolve the issue as quickly as possible.
Our Contact Information
Address:
1266 Green Meadows Dr, Lexington, North Carolina 27292, United States
Email:
[email protected]
Support Hours:
8:00 AM – 5:00 PM (EST), Monday – Friday